TeleCustomer, provides highly affordable outsourced call center services to existing “in-house call centers” and “pure-play call center companies” based on a “wholesale” pricing model.

We will cut your call center's "operating costs" and increase your "operating profit". GUARANTEED.

TeleCustomer provides contact center services to you with the delicate understanding that our agents are focused on the goal of maximizing your inbound or outbound calling campaigns while simultaneously tending to your customers with care and attention. At TeleCustomer we care about your customers, because your customers are our customers, we are simply an extension of you. Service is our NUMBER ONE priority.

Using state-of-the-art outbound and inbound contact center technologies, TeleCustomer is able to provide optimal efficiency in list penetration, closing ratios, average sales, average speed of answer, call abandonment rates, and talk time. Close attention is paid to the set-up and management of programs, supported by strong hands-on management. Dialing tolerances and list strategies are recommended by TeleCustomer and finalized through consultation with our clients. Results are monitored and reported daily or as needed.

TeleCustomer utilizes many different scripting strategies, but always counsels its clients to use the one-to-one approach in customer contact. From a highly structured and absolute scripting to conversational structures aided with call guides, each program is specifically designed to meet the project and call objectives. Our technologies support dynamic script design and modification. Our clients have enjoyed great success utilizing a scripting approach called “personalization through localization”. In coordination with our clients, we can use geographic information on each record to dynamically branch each presentation so it can be tailored to the customer’s area. This creates a more personal feel to the call…as if a neighbor in their community is calling them. The result of these efforts has proven to increase conversion rates by as much as 20%!

Our dedication and commitment to achieving the program goals are deeply rooted in our company culture and core values. Our culture is built upon the foundations of effective recruiting, comprehensive training, agent retention and attention to detail by each TeleCustomer associate. At TeleCustomer, the organizational chart is inverted. Our philosophy is based on the belief that TeleCustomer Agents are the most direct link between our partner and the customer and are ultimately responsible for producing the results that all our business partners have come to expect. The success we achieve is a direct result of our core values: a dedication to excellence in service and results through stronger partnerships and smarter marketing. Our Agents are given all the tools necessary to achieve a level of success that keeps our turnover rates far below the industry averages. Our Coach to Agent ratio is among the best in the industry. We place heavy emphasis on recruiting and training qualified agents. We only hire college graduates. We make every effort to promote from within and we create definite career paths for our agents. Our proactive approach to our partner's needs ensures that no stone will be left unturned in working with you to incorporate the proper message and brand identity through our agents.

Newspaper and magazine ads, radio promotions, billboards or direct mail demand little or no immediate attention. They can all be ignored. Not telemarketing. When the phone rings, the natural response is to answer it. Rarely do you just ignore it.